Refund Policy

A Legal Disclaimer

The explanations and information below reflect MST3 Pty Ltd’s refund and return practices in accordance with Australian Consumer Law (ACL). These statements are designed to guide customers and clarify how MST3 handles product issues. This is not legal advice. We encourage you to seek independent legal counsel to confirm your rights and responsibilities under applicable legislation.

Refund Policy - The Basics

MST3 Pty Ltd is committed to fair business practices and full compliance with the Australian Consumer Law.

Customers are entitled to a refund, repair, or replacement if goods are faulty, misrepresented, or not fit for commercial use as described. However, refunds are not provided for change-of-mind, incorrect selection, or ordering errors common to wholesale equipment sales.

Goods must be inspected upon delivery, and any claims made within 7 days. MST3 reserves the right to assess whether a fault is major or minor. Minor faults will be repaired promptly. Approved returns must be unused, securely packaged, and returned with proof of purchase.

What to Include in the Refund Policy

MST3’s Returns Policy includes the following key conditions:

No Change-of-Mind Refunds: Incorrect selection, size, or model is not grounds for return
Faulty or Damaged Goods: Entitled to repair, replacement, or refund if the product is:
▪ Defective or unsafe
▪ Not as described or does not perform as advertised
Inspection & Reporting: Claims must be made within 7 days, with evidence (photos or technician reports)
Return Requirements:
▪ Product must be unused and returned in original or secure packaging
▪ Return freight (unless faulty) is the customer’s responsibility
Legal Assurance: Your rights under the Australian Consumer Law are not affected